FAQs

Siterui specializes in the research, development, production, sales, and service of professional stage special effects (SFX) equipment for live events, theaters, concerts, film production, and entertainment venues.

We are a factory with direct pricing, ensuring competitive rates.

All products undergo 100% inspection before shipment.

Yes. Samples are available at a discounted price + shipping cost.

1-year warranty with lifetime technical support.

Our team has over 15 years of industry experience, combining expertise to deliver custom solutions.

Engineers (15+ years), production staff (4–12 years), designers (10+ years), IT specialists (CAD/PS), and sales professionals (8+ years).

Yes! Our team tailors devices and solutions to perfectly match your event needs.

Rigorous inspections at every stage—production, assembly, and final QA—guarantee flawless devices.

Dedicated project managers coordinate timelines and progress to meet deadlines.

Rapid response and resolution for installation, training, and maintenance issues.

Yes! Our international team serves clients across regions with localized support.

Cross-functional collaboration ensures seamless execution from design to delivery.

Absolutely! Our expertise, equipment, and resources enable us to tackle complex orders.

Via phone, email, or online platforms—always responsive and solution-focused.

Yes, all our products comply with CE, RoHS and other international certifications. For special effect consumables like fog fluid and snow fluid, we can provide MSDS and test reports to ensure smooth customs clearance globally.

Absolutely. With our in-house design team, we provide full OEM/ODM customization from product appearance, color, function, logo branding, to packaging and complete equipment.

Yes, our products meet international shipping standards. All items are securely packed, and special effect liquids are export-compliant. We ship worldwide.

Most devices are plug-and-play. We provide manuals, video tutorials, and remote technical support. On-site or live guidance is also available for customized setups.

We offer a 1-year warranty covering free repair and parts replacement (excluding man-made damage). Our support team responds within 24 hours.

Most products can be ordered from one unit. Sample testing is welcomed. We also support flexible small-batch purchasing.

With proper maintenance, the machine can be used continuously for up to 15 hours and then requires a period of rest.

Yes, you can inform the seller of the required voltage when making a purchase.

Yes, DMX-512 control allows multiple units to synchronize.

This product comes with a 1-year warranty, excluding damages caused by human factors.

Yes, but avoid direct exposure to rain or extreme weather conditions.

Regular cleaning every 3-6 months (depending on usage) is recommended.

We recommend using approved fluids to ensure optimal performance and longevity.

1-year limited warranty Excluding human damage

Yes, but avoid direct exposure to rain or extreme winds.

We recommend our certified fluid for optimal performance and longevity.

1 year for parts and labor (excluding fluid-related issues).

Yes, but avoid direct rain or extreme temperatures.

Recommend cleaning every 20 hours of Use water spray for cleaning 

Yes, but high-quality fluids ensure optimal performance and longevity.

1 year for parts and labor (excludes fluid-related issues).

Yes，We are a factory & trading company, we can guarantee our price is first-hand, very cheap and competitive.

Yes，We are a factory & trading company, we can guarantee our price is first-hand, very cheap and competitive.

All the products will be 100% checked before the shipment.

If you can not buy our product in your local area, we will ship a sample to you. You will be charged a sample price plus all related shipping costs. Express delivery charge depends on the quantity of the samples.

Depending upon the port of delivery, prices varies.

Yes，We are a factory & trading company, we can guarantee our price is first-hand, very cheap and competitive.

All the products will be 100% checked before the shipment

If you can not buy our product in your local area, we will ship a sample to you.You will be charged a sample price plus all related shipping costs.Express delivery charge depends on the quantity of the samples.

Depending upon the port of delivery, prices varies.

For optimal performance, use high-quality smoke oil. 

Yes, but avoid extreme weather conditions to ensure longevity and performance.

Follow the manufacturer’s instructions for regular maintenance to prevent residue buildup.  

The standard warranty is 1 year, covering manufacturing defects.  

Yes，We are a factory & trading company, we can guarantee our price is first-hand, very cheap and competitive.

All the products will be 100% checked before the shipment

If you can not buy our product in your local area, we will ship a sample to you.You will be charged a sample price plus all related shipping costs.Express delivery charge depends on the quantity of the samples.

Depending upon the port of delivery, prices varies.

Ensure the nozzle is never directed at people/animals, and always verify gas connections before powering on.

Yes, but avoid extreme weather conditions to ensure longevity and performance.  

The standard warranty is 1 year, covering manufacturing defects.  

Yes, the iron case is weather-resistant, but avoid direct rain exposure.

We recommend non-toxic commercial solutions for optimal performance.

1-year warranty for manufacturing defects.

if you can not buy our product in your local area, we will ship a sample to you.You will be charged a sample priceplus all related shipping costs.Express delivery charge depends on the quantity of the samples.

Yes，We are a factory & trading company, we can guarantee ourprice is first-hand, very cheap and competitive.

All the products will be 100% checked before the shipment.

If you can not buy our product in your local area, we will ship a sample to you.You will be charged a sample priceplus all related shipping costs.Express delivery charge depends on the quantity of the samples.

Absolutely! The snow fluid is non-toxic, biodegradable, and leaves no

residue.

We are a factory-direct supplier, ensuring competitive pricing and quality control.

Yes, we recommend using eco-friendly paper confetti (sold separately).

Simply unscrew the empty cartridge and replace it with a new one—no tools required.

Yes! Sample cost includes product + shipping. Contact us for details.

Costs vary by destination and method. We’ll provide a quote upon order confirmation.

Yes, the stainless steel shell provides excellent weather resistance.But it is not suitable for outdoor use in rainy days.

Absolutely! Use the remote control or DMX interface for real-time adjustments.

Each unit undergoes rigorous testing, including spark consistency and safety checks.

Yes, samples are available. Contact us for pricing and shipping details.